Starting a repair business demands capital investment, and business mindset but making it successful is no joke. You need to have the right skills, have experience with repairing devices, and adapt the best marketing strategies. But, what’s more important than all this, is managing and streamlining all the ongoing processes at your shop.
This is where a maintenance ticketing system comes into play. Below, we will discuss how you can streamline your workflow using such efficient software, saving you time, and hassle. Let us begin.
1. Track Repair Jobs and Notify your Customers
You know what’s one of the challenging tasks at your repair shop? It’s getting back to your customers right on time. You may have also experienced that a customer steps into your shop, looking to get their computer, or smartphone fixed. You accept the job and start working on it. In the meantime, they leave your lab and say, “I will come in 3 hours.” In some cases, that time can go up to 12 or 24 hours, depending upon the type of repair.
However, after a few hours, they start calling and messaging “is my device ready”, “have you fixed it?” “How much more time do you need to finish the job”? You have no other choice but to inform them about the repair status. Though, sometimes, you don’t have enough time to get back to every single customer. You can’t attend to their calls or inform them of repair status.
Using the maintenance ticketing system, you can generate tickets against every repair order. Then, you can assign it to any available technicians. This way, you can track every repair job at your shop. In addition, when it gets completed, the software will send automated notification alerts to the customers. So, they would know when to revisit and pick up their gadgets. You can also look for the future of repair ticket management software if you are not sure whether to equip one at your workplace or not.
2. Get Digital Signatures From your Customers
At a repair lab, disputes are not a new thing. You hand over the device after the repair to its owner, and they point out issues in that. Then, some of them ask for a refund, or a discount, or another repair service free of cost. Some also don’t like the accessories you sell. You need to find a way to deal with angry customers and unsatisfied clients.
To get rid of this issue, you can get help from the maintenance ticketing system. The software allows you to get digital signatures from your customers on your store’s terms and conditions before and after the repair. This way, you can avoid any disputes.
3. Better Communication with your Employees and Customers
In the repair industry, communication is the key to success. As we have discussed earlier, unless you don’t get back to your customers right on time, they will lose interest in your business. In the same way, you also need to interact with your employees and guide them how it’s done.
Using maintenance ticket software for repair shop, you can streamline communication with your customers and team members. For instance, you can include internal notes to repair technicians. This can include
- Issue with the device
- Time allowed for the repair
- Delivery date
Only you and your team members can see these details. In addition, you can send quotes and estimates to your customers. Then you can convert those estimates into invoices, reducing hassle, and saving time.
4. Keep Track of Your Stock
Managing your inventory and stock is considered one of the challenging things to do at a repair shop. The major reason is that you need to manage a number of small parts and items. Just like most repair shop owners, if you do this using manual methods like paperwork, you can have several errors.
Imagine some customer steps into your shop and asks for the repair. But the moment you start fixing it, you realize you don’t have the required parts in the inventory. This will eventually lead your visitor to look for another repair service provider.
Thus, you need to use ticketing software that can also help you manage inventory. For instance, the system will send automatic notification alerts when a specific item gets low in the stock. So, you would know what to order. Lastly, you can also reorder repair items and accessories from your desired vendors, making the entire process hassle-free.
Final Words
Making a repair business successful demands a number of things. But, most importantly, you need to enhance efficiency and stay passionate about it. If you go for manual processes, you may not be able to cope with the competition. So, use the best available software that suits your best business interest, and succeed in the repair industry.
